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In order to be able to register on our site, we need to collect certain information which will be necessary for the creation of your customer account.
Frequently asked questions
For each account opening, Equator Group is required to collect and verify the information.
This is to make sure that all the data you have submitted to us is compliant with your company as well as anyone who may use the account.These checks are part of the fight against terrorism, fraud and money laundering. From the moment all the necessary documents are ownloaded, allow a delay ranging from a few hours to 5 working days for some special cases.
Our advisers keep you informed by e-mail of the progress of the file, as well in the case where documents would be missing or erroneous as in the case where your file is validated by our banking partners. During this period, know that you can already access your Customer Area and supply your account by bank transfer. Indeed, you are already in possession of your IBAN.